Booking & Cancellation Policy

Card on file

A valid card is required to book any appointment. Regularly priced services do not require a deposit. Your card is only charged for the fees described on this page.

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Deposits

A deposit is required for [discounted and happy hour services, packages,] and private events. Your deposit is applied to your service total. Vagaro shows any required deposit at checkout.

 

Cancellations and rescheduling

We require at least 24 hours’ notice to cancel or reschedule any service. Give notice through Vagaro, or call or text 831-818-1443.

If you cancel or reschedule with less than 24 hours’ notice, a non-refundable fee of 50% of the service value is charged to your card on file.

 

No-shows

If you do not arrive for your appointment, or you cancel after your appointment start time without arriving, a fee of 90% of the service value is charged to your card on file. For services that required a deposit, the deposit is applied toward this fee, and any balance is charged to your card.

 

Late arrivals

We schedule clients back to back, with time between appointments for sanitation, so we cannot add time to a service when you arrive late. Whatever time is lost comes out of your service, and the full service price still applies.

Service lengthIf you arrive late

15 minutesArrive within 5 minutes of your start time. After that, there isn’t enough time to complete the service, and your appointment is canceled.

30 minutesWe can see you up to 10 minutes late, and your service is shortened by the time missed. After 10 minutes, your appointment is canceled.

60 minutes or longerWe can see you up to 20 minutes late, and your service is shortened by the time missed. After 20 minutes, your appointment is canceled.

Appointments canceled because of a late arrival are charged a fee of 50% of the service value to your card on file.

 

Memberships

• Memberships are a recurring monthly program with a 3-month minimum commitment, counted from your sign-up date.

• Canceling before 3 months incurs a fee of 15% of one month’s dues.

• Members follow the same booking, cancellation, no-show, and late arrival policies as all guests.

• Service credits expire at the end of each month unless we agree otherwise in writing.

 

Refunds

There are no refunds on completed services. [Optional: If you’re unhappy with your results, contact us within 48 hours and we’ll work with you to make it right.]

 

Exceptions

We understand that emergencies and illness happen. Fees may be waived at our discretion. Please contact us as soon as you know you can’t make your appointment.

 

Questions

Call or text 831-818-1443 or email info@thenightshiftsc.com.